ORDERING INFORMATION

I AM AN END CONSUMER, CAN I BUY?

Sorry, we only sell to stores and distributors. You can find our products at a sex shop near you or in your favorite online sex shop.

IS THERE A MINIMUM ORDER REQUIREMENT?

Yes, our minimum order is 1.000€

DO I HAVE TO PLACE ALL MY ORDERS ONLINE?

You can place your orders online or through our sales team, please contact us so we can provide you the contact of our sales representative in charge of your area.

RETURNS AND DEFECTIVE ITEMS

WHAT SHOULD I DO IF I HAVE A DEFECTIVE ITEM?

Products with manufacturing defects must be reported within 10 days as of the date you received your order. Please contact us by email or our sales representative in charge of your account to get the proper assistance. Our policy is to replace any product after our analysis confirms the defect to be of manufacturing.

WHAT SHOULD I DO IF I RECEIVE DAMAGED MERCHANDISE(S)?

All merchandise leaves our warehouse in perfect condition. Any damaged merchandise must be reported to us within 48 hours as of the date you received your order. Please contact us by email or our sales representative in charge of your account to get the proper assistance.

I DID NOT RECEIVE AN ITEM I AM BILLED FOR. WHAT SHOULD I DO?

All orders are scanned before shipping so mistakes are kept to a minimum. However, errors may occur occasionally. Make sure to check the packing material, smaller items often get missed when unpacking the order. If you verify a missing item in your order, please contact us by email or our sales representative in charge of your account to get the proper assistance.

NEW CUSTOMER INFORMATION

HOW DO I BECOME A CUSTOMER?

If you are not an existing customer, please fill the login form with all required data and we will give you full access to our website and, if you wish, we can also designate our sales representative in charge of your area to assist you.

IS THERE A CATALOG OF ORGIE PRODUCTS?

No, all our products can be found in our website.

CAN I USE ORGIE PRODUTCTS’ IMAGES AND DESCRIPTIONS FROM THE WEBSITE?

Yes, you can use everything you need from our website. And in case you have any special request, contact us or our sales representative in charge of your account.

SHIPPING INFORMATION

HOW ORDERS ARE SHIPPED?

Your order is shipped according to your instructions. Please contact us or our sales representative in charge of your account to establish or clarify your preference.

WHEN WILL THE ORDER BE SHIPPED?

Orders are usually shipped 48 hours after the payment is confirmed.

WHAT IS THE DELIVERY TIME?

It depends on the type of shipping method chosen and the country of destination. We will inform you the estimated delivery time upon your choice of shipping method.

HOW MUCH IS THE SHIPPING COST?

The shipping cost depends on the chosen shipping method, weight and the destination of the order. We will inform you the cost upon your choice of shipping method.

PAYMENT INFORMATION

WHAT ARE THE PAYMENT TERMS?

New customers always pay in advance. Being a frequent customer and having a good account history with us, it might be possible to get a credit. Please contact our sales representative in charge of your account.

PAYMENT BY CREDIT CARD IS ACCEPTED?

Sorry, payment by credit card is not available at this moment.

PRICING INFORMATION

I CANNOT VIEW THE PRICES IN THE WEBSITE. WHY?

To view the prices in our website you must login first. Please fill the form and soon you will receive your login and password. We do not show the prices and do not generate automatic login passwords to avoid the end consumer to view the wholesale prices.

ARE THE PRICE GIVEN IN THE WEBSITE ARE WHOLESALE PRICE?

Yes, the price in our website is the wholesale prices. The price is excluding VAT.

DO YOU OFFER DISCOUNTS?

Yes, we offer great discounts deals to our customers. Progressive discounts are applied according to the value of the order. Please contact us or our sales representative in charge of your account to have access to our distributor price list.

WILL ORGIE COMPANY CHARGE ME WITH VAT?

Please note that Orgie Company is based in Portugal. Therefore: If you are a company located in the European Union (except Portugal) and if you have a correct VAT number, you will not be charged with VAT. If you are located outside the European Union, you will not be charged with VAT as well. If you are a company based in Portugal, you will be charged with VAT.