Answer for all your questions
What territories does the Orgie Company ship its products to?
For all of Europe and also for other countries. If your country is not listed on our site at checkout, please contact us for shipping conditions.
What payment methods do we accept?
We accept PayPal and credit and debit cards through the Shopify Payments payment gateway.
How can I return a product if it is defective?
Please send us an email to email@example.com and we will give you all the instructions.
How do I receive a refund in the event of a defective return, out of stock or order cancellation?
The refund of the amount paid will be sent through the same payment method you used to pay for your purchase.
In the event of a dispute, where can I file my complaint?
You can get in touch with:
CNIACC – National Center for Information and Arbitration of Consumer Disputes
Can I visit you at your facility?
No. Unfortunately, we do not have a store for customer service, our warehouse is dedicated only to logistics.
My question is not answered here, how can I contact Orgie Company team?
You can contact us by email: firstname.lastname@example.org or by phone +351 966 092 430
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use such information in the following ways:
- To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
How can you opt out, remove or modify information you have provided to us?
You can request to have your information removed by clicking on the Contact button on the menu or the home page.
Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.