FAQs

For all of Europe and also for other countries. If your country is not listed on our site at checkout, please contact us for shipping conditions.

We accept PayPal and credit and debit cards through the Shopify Payments payment gateway.

Please send us an email to geral@orgiecompany.com and we will give you all the instructions.

The refund of the amount paid will be sent through the same payment method you used to pay for your purchase.

You can get in touch with:

CNIACC – National Center for Information and Arbitration of Consumer Disputes
www.arbitragemdeconsumo.org

No. Unfortunately, we do not have a store for customer service, our warehouse is dedicated only to logistics.

You can contact us by email: geral@orgiecompany.com or by phone +351 966 092 430

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

We may use such information in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site’s or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

You can request to have your information removed by clicking on the Contact button on the menu or the home page.

Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.